Meet Patient Needs

Portals can offer key features such as:

• Online booking and prescription refills
• Secure information sharing
• Sharing notes
• Credible patient education resources
• Support for electronic records requests

See how they can benefit both your staff and your patients.

Allow online booking and prescription refills.

On average, it takes staff a little more than 8 minutes to schedule an appointment over the phone.

• Your staff will gain valuable time by not having to deal with booking and refills on the phone — potentially hours every week.

Here’s what patients say

Set up secure information sharing

Sharing information — such as lab results or emails — with patients through a secure patient portal can:

• Reduce phone calls
• Allow you to respond to patient questions in your own time
• Reflect well on your office, demonstrating your accessibility and openness

Here’s what patients say

Share Notes

Patients forget up to 80% of what their clinicians tell them during an appointment. Sharing notes helps them better understand and follow your advice. According to research, sharing notes also:

• Increases transparency, which patients appreciate
• Doesn’t add to clinician workload
• Can improve patient self-care and compliance

Here’s what patients say

Provide credible educational resources

Providing credible educational resources — like evidence-based health and wellness tools — makes your patient portal more:

• Useful
• Effective
• Engaging for patients

Here’s what patients say

Support electronic records requests

When it’s easy to see and share health information, patients and caregivers are empowered to better coordinate their health care.

Integrating records requests into your patient portal can:

• Help prevent repeat or unnecessary tests and procedures
• Save time and reduce hassle for patients, clinicians, and care teams

Here’s what patients say